Terms of Service

Last updated: 11 November 2026

These terms apply when you buy a video or a monthly plan from 777 Visuals. By paying for an order you agree to them. If anything is unclear, email us at hello@777visuals.co.uk before you buy.

1. Who we are

777 Visuals is a sole trader business based in Wolverhampton, United Kingdom. We make AI-generated video adverts, promo videos and brand videos for businesses. Contact: hello@777visuals.co.uk.

2. What we make

Every video is made with AI image, video and voice tools, then edited by us. We do not film on location. When you send us real photos of your products, premises or team, we use them as a reference, but the final shots are AI-generated, so details may not match real life exactly. Each package on our website lists what it includes: length, format, number of videos and how many rounds of changes.

3. Ordering and payment

• Prices are in pounds sterling (GBP). We are not VAT registered, so no VAT is added.
• Single videos are paid in full when you order. Payment is handled securely by Stripe; we never see your full card details.
• Custom videos are quoted individually and paid before production starts, unless we agree otherwise in writing.

4. What you send us

• After you order, email us your business name, logo, photos and what you want to promote.
• You confirm that you own, or have permission to use, everything you send us (logos, photos, product names, music or text), and that people shown in your photos have agreed to appear.
• Turnaround times start once we have everything we need and you have approved the script.

5. Script approval and production

We send you a script within 24 hours of receiving your details (on working days). Nothing is made until you approve it. Turnaround is 3 to 5 working days for a Social Ad and 3 to 7 working days for Promo and Brand Videos, counted from script approval. These are estimates, not guarantees, but we will keep you updated if anything changes.

6. Changes

• Each package includes the number of change rounds stated on our website (1 round for Social Ads and Promo Videos, 2 for Brand Videos).
• A round of changes means tweaks to the approved idea: wording, timing, captions, music, swapping or regenerating some shots.
• A completely new idea or script after approval counts as a new order.
• Extra rounds of changes can be added for a fee we will agree with you first.

7. Delivery and your rights to use the video

• We deliver finished videos as MP4 files by email or download link, with and without the 777 Visuals logo.
• Once paid in full, you may use the video to promote your business on any platform, including paid ads, worldwide and with no time limit.
• Music and sound effects are licensed for use inside the video we deliver, not as separate files.
• AI-generated content may not be protected by copyright in the same way as traditional footage, and similar-looking AI imagery could exist elsewhere. We do not guarantee that the visuals are exclusive to you.
• We may show your video in our portfolio and on our social media. Tell us if you would rather we didn't and we won't.
• We keep project files for 60 days after delivery, so please save your videos.

8. Monthly plans

• Plans are billed monthly in advance by Stripe until you cancel.
• The videos included each month are listed on our website. Unused videos don't roll over to the next month.
• You can cancel at any time by emailing us. Cancelling stops future payments; your plan continues until the end of the month you have already paid for. We don't refund part months.

9. Refunds and cancellations

See our Refund Policy.

10. What we won't make

We may refuse or stop any order involving illegal, misleading, hateful, adult or violent content, or content that uses a real person's likeness, voice or a third party's brand without permission. If we cancel for this reason before production starts, we refund you in full.

11. Advertising results and platforms

We make the video; we can't guarantee sales, views or other results. Social media and ad platforms set their own rules, and we can't control whether they approve, label or restrict AI-generated adverts. You are responsible for any claims made in your advert (prices, offers, health or product claims) being accurate and legal.

12. Our liability

If something goes wrong, our total liability to you for an order is limited to the amount you paid for that order. We are not liable for indirect losses such as lost profits or lost business. Nothing in these terms limits liability that cannot be limited by law.

13. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.

14. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales will deal with any dispute.