Refund Policy

Last updated: 11 November 2026

Every video is made to order, so refunds depend on how far your order has got. To ask for a refund or to cancel, email hello@777visuals.co.uk from the address you paid with.

Single videos

• Before we send your script: full refund.
• After we send your script, before you approve it: 50% refund.
• After you approve the script: production has started, so we don't offer refunds. We will use your included rounds of changes to get the video right.

If we can't deliver

If we can't deliver your video, or we cancel your order for any reason, you get a full refund.

Monthly plans

• You can cancel at any time. Cancelling stops future payments.
• Your plan continues until the end of the month you've already paid for. We don't refund part months or unused videos.
• If you cancel within 48 hours of your first payment and we haven't started work, we refund that payment in full.

How refunds are paid

Refunds go back to the card or payment method you used, through Stripe. They usually appear within 5 to 10 working days, depending on your bank.

Consumers

Our services are for businesses. If you are buying as a private individual, you may have extra rights under UK consumer law, and nothing in this policy affects those rights.